Customer complaints live in five different inboxes

Shortlisted

There's no single place where complaints land, so nobody sees patterns. The same delivery issue was reported by four customers to four different people before anyone noticed it was systemic.

Customers · Anonymous · 16 July 2026

What's happened since

Status changed to In review
Phil · 19 Jul 2026
Status changed to Shortlisted
Phil · 22 Jul 2026
Four separate reports of the same delivery issue — checking scope with ops before we commit.
Phil · 22 Jul 2026