Updates from leadership

We read every submission this month — 8 in total, and the quality keeps going up.

Three are moving forward:

1. Quote turnaround (Maria) is now in a workshop. First session ran last week; more soon. 2. New starter access (Dev) is shortlisted — IT is mapping the current process before we work on it. 3. Complaints in five inboxes is shortlisted — we're confirming the scope with ops first.

Everything else stays on the board and gets re-read next month. Keep them coming — the sharper the problem, the faster it moves.

The people closest to the work see problems first — usually months before they reach a leadership meeting. This box is how we shorten that distance.

The deal: you tell us what the company should be working on. We read everything, we tell you monthly what we're acting on, and the best problems get worked on properly in a facilitated workshop — often with the person who spotted it in the room.

Not every problem gets fixed. Every problem gets read and answered. That's the commitment.