What should we be working on?
Not a complaints box. If you can see a business problem the company should be tackling — something costing us money, time, customers or good people — this is where it goes. Every submission is read, and the best ones get worked on properly.
Every one is read
Nothing disappears into a void. Leadership reviews the box monthly.
You'll hear back
A monthly update names the problems being acted on — and why.
The best get workshopped
Problems worth solving properly get a facilitated workshop.